The country’s largest lender, which has been slow to respond to customer complaints till recently, has adopted a distinctly fresh approach to resolve such issues.
The elephant appears keen to acquire a nimble image. The 48-hour deadline set by the State Bank of India (SBI) chairman for action on customer complaints has hit home hard.
India’s largest bank is evolving a distinctly new customer-friendly face, since its chairman OP Bhatt sought fast and prompt action on all complaints filed by the bank’s customers in a directive issued earlier last year. The internal communication from a deputy general manager outlined: “Please note that our Chairman desires that all the email complaints forwarded from the Corporate Centre have to be replied to the department within 48 hours.”
Here is some impressive evidence of SBI’s brand new face. During the last financial year (2009-2010), SBI received 31,862 complaints and was able to resolve 30,588 within an average resolution time of nine days. Thus, SBI was able to achieve 96% success in complaint resolution in the year. (The bank now says it is striving to achieve an average resolution time of less than five days).
Over the past few months, there is a noticeable difference in the manner in which complaints are being handled at the bank. The customer services department has exhibited surprising alacrity in resolving grievances. In fact, over the past six months, Moneylife has noticed a tangible difference in the lender’s approach towards complaints.
Moneylife regularly receives complaints on various matters from readers, and forwards these to the respective authorities. As far as SBI is concerned, we are now receiving prompt responses on these complaints.
This is quite a turnaround from the time when complaints would pour in thick and fast into the customer services department of the public sector bank, but the resolution of these complaints took a while. However, that may be a thing of the past, now that the bank has distinctly altered its approach to deal with complaints.
Commenting on the change in attitude towards customer complaints, an SBI official explained, “SBI is making a conscious effort to ensure quick and quality resolution of customer grievances in a customer-friendly manner. The root cause of customer dissatisfaction is the general attitude of resistance to customer complaints. With this realisation, the bank has been working to bring about a turnaround in attitude towards customer dissatisfaction that is reflected in these complaints. Customer complaints are our guiding light towards better customer service. We, in SBI, are targeting to provide more than what the customer expects, as it results in customer delight and is the only way to win and retain a customer.”
The bank recently launched an additional channel for customer grievance redressal, called ‘SMS Unhappy Service’. This is a dual mobile and web-based system, under which SBI head offices have ‘Happy Rooms’ which deal with customer grievances. Any customer wanting to lodge a complaint, sends an SMS “UNHAPPY” to a specified number (8008202020). The Happy Room responds to the SMS by calling back the customer on the mobile number and records the details of the complaint. The complaint is then forwarded to the respective branches through a dedicated website, and they are required to advise a resolution within 48 hours.
http://thebankingbible.com/wp-content/uploads/2011/09/Sms_Unhappy_image.bmp
This is conveyed immediately to the complainant on the mobile. The system affords the advantage to redress simple complaints in the shortest possible time. It also gives the customer the flexibility to approach his or her banker from anywhere.
The system is unique, in that the bank takes proactive action by calling the customer. SMS Unhappy has helped SBI to make an ABC analysis of customer complaints. The managers found that a majority of customer complaints relate to the lack of response to customer queries. Such complaints are readily resolved by the proactive expert team that handles the service. The bank claims that easy accessibility from anywhere in the country through this channel, and quick redressal of complaints have made customers happy.
The bank explains that a lot of groundwork has gone into changing the attitude of the employees through various programmes such as ‘Parivartan’, ‘SBI Citizen’, ‘Udan’ and ‘Jagruti’. All employees, from the messengers and security staff right up to the senior management, were put through an instruction to better understand interpersonal relationships, relating mainly to customers.
The initiative has marked a welcome shift in SBI’s approach towards its customers. No doubt there remain several unresolved complaints that the departments still have to look into. But with the top bosses taking a keen interest in the effective resolution of complaints, customers can hope to get these matters sorted out sooner than later.
Source : Moneylife
Subject- Complaint Against , Branch Manager, Branch code12984 Sec 07 NOIDA, towards Negligence & Careless Attitude.
Sir,
Undersigned is an account holder(S/ac no 20017877632) with ur bank hereby request to intervein in my case as Branch Manager and bank officials of ur BRANCH CODE 12984 r not at all co-operating with me..For last 3wks i am running from pillar to post to get my profile password which is required to be set from home branch where u r holding ur account…I DONT KNOW WHAT HAS GONE WRONG IN MY CASE WHERE THEY R JUST RELUCTANT & WITHOUT ASSIGNING ANY REASONS TO RESET MY PROFILE PASSWORD…
Kindly do the needful & oblige me personally otherwise i will have no alternate but to close my account from ur bank cursing for non co-operative attitude for general public
Thanks
Ar Praveen Srivastav
09811803033
Subject- Complaint Against , Branch Manager, Branch code 2116 SBI Sainthia Birbhum West bengal, towards Negligence & Careless Attitude.
Sir,
One month ago my mather in law go to her bank ( Sainthia Branch Branch Code-00216) and her money was theft from branch premises and total incident has recorded in branch C C tv footage,that time the branch manager Mr Gunadhar Saha take no necessary step to recover the money not only that he send her to go police station for FIR police take the FIR and start the investigation and they need the photo of this person
Now Branch manager says that he is unable to give the photo due to his ventor team is unable to transfered the data from hard disk, and police says that they need photo of the person.
At this stituation i am confiused what i will do.
So, i request you kind look the matter and take the necessary steps for branch manager and also vender team so that they hand over the photo to local police station.
Kindly do the needful & oblige me personally otherwise i will have no alternate but to close my account from ur bank cursing for non co-operative attitude for general public
Regards
Bibhas Ghosh
09475190300
Dear Ghosh,
First of all let me clarify you that the Admin is working on behalf of “The Banking bible” team and not for any other organisation. If you got to the series of comments mentioned above you will be find that the ways of getting resolutions of your complaint have been suggested therein. Please go through these and can seek our help at any stage. regrds,
Admin
By ur above pragraph on 48 hours deadline works for unhappy has solved one of my problem at one of the sbi branch..thank u for posting it …………once again i appreciate this site for helping and giving the suggestion of solving the problems
Dear Prashanth,
Thnks for the compliments. regards,
Admin
i am a govt staff .my salary7 get from your bank .but your bankers not give any loan for me and others only give gold loan education loan how to get the other loan your banker service is very poor
Dear Mr. Olimuthu,
Please meet the Branch head of the branch where you are maintaining your salary account, he will definitely help you in this regard.
Admin
Dear Sir,
Onec again I have provided all required documents to SBI thankurgnaj Branch Lucknow U.P in which Sucesssion certificate, Letter of disclaimer, Death certificate with black & white application and SBI thankuganj Lucknow Branch have sent mentioned documents to SBI August Kranti Maidan Branch (Mr.H.K.Pawar).on dated 04-05-2012.
sir, i hope the remaining my father Syed Qasim Rizvi’s amount (Mumbai) should be transfered in my mother saiyada Fatima Zahra Rizvi’s account (Lucknow) without any problem.
Thankx
I have my account in ujjain branch(30191) and had used my debit card on a recuruitment portal for filling a form amount was deducted from my a/c but transaction failed in month of oct-2011 till than I have been kicked from one to another in your bank. No one is solving my query. You are kindly requested to take immediate action. My Almighty bless you.
Dear Mr. Nilesh,
Please lodge your complaint with the Bank by sending a message “UNHAPPY” from your mobile to 8008202020 number which would reach the “Happy Room” of SBI’s respective Local Head Office. An executive of the Bank would then call you back on your mobile phone. He would listen to your grievances and record the complaint. After understanding the nature of the problem he would take up the matter with respective branch/office for resolution.
Admin
Sub:- get not ant reply from admin.
Sir,
On 03 rd may 2012 i was given a complain but till now i am not get any responce from admin.
Dear mr. Ghosh,
yoor query replied today. regrds,
Admin
dear sir i have applied for internet user id/password more than 25 days ago, still have not recieve user id /password, i talk to bank about this but they told me to check in post office so i did but still ther is no progress so pls help me out from this .
Dear Mr. Manish,
Your will receive only the usrid of Interbanking facility by post. You need to collect password from the branch only. Please reinsure from the branch whether the request fir internet banking facility was actually sent or not. If yes. ask fro the date of request and Speed psot serial no. regarding despatch of your userid for tracking the same online from the Post office website. You can even request the branch to relodge the request for granting the facility to you. regards,
Admin
SIR
UN HAPPY [ BANK YOU SBI SERVICE]
I WANT TO START POULTRY IN SONEPUR DIST OF ANILACHAT WITH 20000 BIRDS. M/S = HOTA POULTRY FARM COST=122.80 LACS
SCHEME AGL POULTRY FINANCE UNIT
R C P C=BOLANGIR 3 TIME RETURN OF PROPOSAL 60 DAY MY FARM CONSTRUCTION WORK HAVE ALREADY 70 LACS WORK
SBI SONEPUR 1085
I HAVE TO SUSTAINED HEAVY FINACIAL LOSS.
Dear Mr. Hota,
If you are not satisfied with the return of your application by RCPC, you can meet the senior officers thereat or the concerned regional manager. regards,
Admin.
in our ahmedabad area, in odhav i want to open my account but i have tried almost 7 time for opening but every time they reject it……. I think they dont think that as a student i have not to create account and today they have found a foult for my sighn.,,,,, i dont think that sign was wrong but they put me down i am realy unhappy for this service please do something………
dear Sir,
Please meet the branch head or senior officials for resolution of your complaint. They will definately look in to matter. regards,
Admin
SIR
UN HAPPY [ BANK YOU SBI SERVICE]
I WANT TO START POULTRY IN SONEPUR DIST OF ANILACHAT WITH 20000 BIRDS. M/S = HOTA POULTRY FARM COST=122.80 LACS
SCHEME AGL POULTRY FINANCE UNIT
R C P C=BOLANGIR 3 TIME RETURN OF PROPOSAL 60 DAY MY FARM CONSTRUCTION WORK HAVE ALREADY 70 LACS WORK
SBI SONEPUR 1085
I HAVE TO SUSTAINED HEAVY FINACIAL LOSS.
pls call me mob=9937103839 jogeswar hota
Dear Mr. Hota,
I have already replied to your query on 11-05-2012. regards,
Admin
Dear Sir,
SBI Branch is available in the Oragadam. But, the Bank Staff including manager not willing to accept collection of other sbi branch Cheque. SBI administration can close that branch. Oragadam Branch is in Busy Place. But, no customers available inside the branch. Because, of Staff members attitude.
Dear Padmanabhan,
Except specialised, Treasury, Personal Banking Branches all other branches are authorised to accept non-home transactions. It the captioned branch do not fall under the above category, please take up the matter with the controllers or higher authorities of the branch. They will surely listen to your grivances. regards,
Admin
Dear Sir,
i want information of ac no 31791245621 Name – Bharat J sarvaiya, Because of he made me frod to me , i am crideted some money in his account , so pl help me his address and phone no
I request u to help me sir ,
Thanks
Manjunath
Ankur Chatterjee
Sir The saving ac. holder of your bank ( B.M.Y Charoda . Chhattisgarh.) Code-12129
Very disappointed environment as such beggar enters to kings palace, Passbook updation not possible as printers out of order for months, statements are given as one time mercy ,three staffs are running the branch and awfully busy to give their ear to the customers ,
Being a director and Principal of a renowned school of the area went to open accounts for society
and schools , rules came across as ghost ,and even not offered at least to seat ,attended as I am a stupid beggar facing the threats of punishment from the king. Sir state Bank of India is not only the bank of India, it is the proud of India , some ill mannered employers can not diminish it.
Dear Mr. Ankur,
Please lodge your complaint with the Bank by sending a message “UNHAPPY” from your mobile to 8008202020 number which would reach the “Happy Room” of SBI’s respective Local Head Office. An executive of the Bank would then call you back on your mobile phone. He would listen to your grivances and record the complaint. After understanding the nature of the problem he would take up the matter with respective branch/office for resolution.
Admin
i have tried this.But it dont really help and you will get a call from them but in the end this not gonna help you anyway..
Respected sir,
i am gourab das a/c no- 32251850908 . i applied for atm card 2 months ago… but i am not received atm card till now…. please help me… our sbi bank code – chandpara 6046..
my add- vill- fulsara , po- chandpara bazar, ps- gaighata, pin- 743245 , west bengal.
thanking you,
Gourab Das
ph. no- 9126955745
mail- lonelypiku@gmail.com
Dear Mr. Gourab,
Please lodge your complaint with the Bank by sending a message “UNHAPPY” from your mobile to 8008202020 number which would reach the “Happy Room” of SBI’s respective Local Head Office. An executive of the Bank would then call you back on your mobile phone. He would listen to your grievances and record the complaint. After understanding the nature of the problem he would take up the matter with respective branch/office for resolution.
Admin
I have applied for SBH bank net banking i received login id but i did’t get the pin the bank manager or other staff members can respond to me.
thanks,
Ravi Kiran
9491347642
Dear Ravi,
you need to check up the same from bank officials personally / through telephones/ official emails/ by post/ fax etc Bank officials are not allowed to respond to such querries published on web. further please avoid asking replies to such querries on the webs as it is fraught with great risk. regards,
Admin
A cheque for Rs 294000.00 was deposited with State Bank of India Hari Market Jammu Branch on 14.05.2012 in the Account No: 10582599221 of RAHUL PHARMA Jammu but after the lapse of 15 days, the Cheque has not been realized yet. It shows the performance of the Bank. The Maximum time for collection from Metros is 7-10 days.
Please do the need ful & intimate the fate of the Collection of Cheque given by the Government in Kolkata .
Thanking You
Dr.VIRENDER MAHAJAN
Prop
RAHUL PHARMA Jammu
Mob: 9419146230
Respected Sir, Since 1975 my acct run in your 3803 NARDIPUR (Gujarat) branch.I hold agricultural land in my village more than @ three hectares that is very fertile ,productive and much precious, Sir I asked for a KISSAN card and Crop loan from this branch but your B M had denied to approve this . I request you kindly to do needful with your personal interest in this matter. BHARAT M CHAVDA
04/06/2012 15:05
Dear Mr. Chavda,
MayI request you to contact the higher officials of the respective branch who will certainly help you in the matter.
regards.
Admin
Complaint Regarding Online Services / Phone Banking / Branch Banking of State Bank of India Services.
Dear Sir,
I am holding State Bank of India Savings A/c with Jagnath Plot, Rajkot Branch with A/c No – 00000030334788260
I have many complaint regarding services of SBi Online Banking / Phone Banking and Netbanking
1) I have done one recurring deposit though Internet Banking in April – 11. I have done Online Recurring Deposit through Internet Banking. Recurring Deposit No – 00000031698389411
2) Recurring Deposit means every month one particular amount I have decided should be debited automatically from my a/c.
3) Second Month same amount is not debited and I have made complaint to Phone banking and they told me to talk to my home branch so I have called my home branch and they found that through Internet banking standing instruction was not setup so they have debited 2 installment at once and after regular standing instruction started.
4) My Recurring deposit is about to complete in May 2012 but SBI has neither credited the same in my savings a/c nor renew it further. They have renewed for 13 months but without any interest so that means neither I have got savings interest nor recurring deposit interest.
5) Then I am trying to close the recurring deposit online since 29th of May – 12 every day 2 times that means total 10 times I have tried to close the recurring deposit online. I got password on my mobile and every time I got message that due to technical problem unable to close this time , please try again later. For How Many days your website has technical error ??
6) I have tried to complaint for the same on phone banking number, I have started calling phone banking number from morning 10 and I can able to contact after 3 hours , When I have narrate my problem they have disconnect the phone, is this you called customer service ????????
7) Phone Banking officer told me that contact the branch since its internet banking related transaction they cant do any thing , I have told them for clarification of one charges they told to contact branch and then what is for Phone Banking ?????????
8) I have contacted one SBI Branch so they told that you need to contact your home branch , I have got a/c with Rajkot Branch , Now I shifted to Ahmedabad so for one RD Closure do I need to go to Rajkot online ?? What is meant by Online Banking then ?????
9) I was charged Rs. 75 in the Recurring Deposit, I have put Recurring Deposit for higher interest, then how come they charged me in Recurring Deposit ??? ?
10) SBI is not renewing my RD , not giving me Savings a/c interest for that amount and again charged me for Penalty.
This is height of Customer Services.. I have not experience worst banking among all other bank a/cs I have
SBI is having Worst / Useless / Hopeless / Third Class Internet , Phone Banking and Branch Banking Services.
Urgent Resolve my problem and transfer RD to my savings a/c
Dhaval Rathod
9825776877
dhaval_rathod@rediffmail.com
I have been approaching for OTS to your Cuttack (Odisha) office for our closed unit in Naxal infected area since last ten years. But regret to mention that we are not getting response.
I have mailed to Chairman and General Manager, Security & Asset Management Cell almost 96 hrs. back for consideration and a personal appointment. But, am eagerly waiting for reply.
In the meantime, Cuttack office is approaching court to issue Warrants for the expirty degree. Either, with whatever left, I fight legally with Bank or find a OTS solution or suicide.
Still, I beg for an appointment with the Chairman on 7/6/12 at Mumbai.
A confirmation to the effect be given, so that I can reach Bombay.
With regards,
Kishan Bajla
Dear Kishan,
Your issue is too sensitive. Your comments seems to be less of a request and more of an warning. On one side you are ready to fight, on the other hand thinking of committing suicide (or it may be just a warning). As per law committing a suicide is a crime, as such you should not think of doing this and further desist from writing such type of comments on the web or anywhere else in writing.
As regards to your issue please talk to the bank officials once again with cool mind and try to resolve the matter, if not you can go in for the legal recouse as this option is always available to you. regards,
Admin
Rs 330 has been deducted form my account on 30-March-12 for depositing local cheque at SBI, Nandesari (Vadodara) Branch.
While depositing the cheque, I enquired with concerned SBI officer, and I was given to understand that there would not be any charges for depositing the cheque.
When such a hefty charge was deducted, I met concerned officers at the branch. They blame CCPC who deducts such charges, ruthlessly. Letter from the branch manager is attached.
I enquired and found that None of the bank take charges for depositing the cheque. One can deposit at any of the branches without any charge.
SBI has never informed their customers or their officers about such charges for depositing the cheque (except silently putting that on website).
I would not have deposited the cheque, if concerned SBI officer was aware about such charges, and had given me correct information.
In view of that, is it justified to deduct my Rs 330/-??
It is nothing but cheating. If it happens to you, you will also boiled up.
You might have made SBI reacher by Rs 330/- but lost the faith of the customer.
Dear Preetida.
I have gone through your comments but am unable to advise whether the charges deducted by SBI are justified or not. In order to enable me to address your query, please advise me the following:
i) Did you deposit the cheque at your home branch or non-home branch.
ii) What was the amount of the cheque.
iii) Whether the cheque was payable locally or it was an outstation cheque.
iv) If it was an outstation cheque whether it was marked” Payable at par at all branches of the bank”
As regards other issues raised by you I have just to ask few questions from you?
i) Which bank informs its customers the details of charges at each occasion other than by web.
ii) Which bank makes a hue and cry while publishing its charges on the web.
As regards instruction part is concerned RBI has rationalised the service charges and issued broad guidelines for collection of cheques including publishing the same on bank’s own websites. Placing service charges on the web is deemed to have a notice to the customers and general public.
Waiting for your response in the matter. regards,
Admin
sir
mera account sbi fort william kolkata bank me hai sir may two month se personnel loan ke liye bank ke pass ja raha hu bank se kahte hai branch manager nahi hai brnach manager karege sir mughe jaroorat hai meri problom ko dekhe
Dear Mr. Shashi,
Please lodge your complaint with the Bank by sending a message “UNHAPPY” from your mobile to 8008202020 number which would reach the “Happy Room” of SBI’s respective Local Head Office. An executive of the Bank would then call you back on your mobile phone. He would listen to your grivances and record the complaint. After understanding the nature of the problem he would take up the matter with respective branch/office for resolution.
Admin
RESPECTED SIR
I M THE CONSUMER OF UR SBIN0002938. MY BANK ACCOUNT NO IS 10463202280. SIR SINE A MONTH I APPLY FOR THE SARAL FACILITY FOR DEPOSIT OF GOVT TAXES, I M SORRY TO SAY THAT AFTER PASSING ONE MONTH THE BRANCH MANGER .OF GULABBAGH, MR RAKESH KUMAR SINGH DIDNOT ABLE TO PROVIDE ME THIS FACILITY, I DON’T KNOW WHATS THE PROBLEM WITH ME, PLS HELP ME FOR MY TRANSACTION ID FOR CONTINUE MY BUSINESS.
YOURS FAITHFULLY
RAMDEV INDUSTRIES.
Dear Mr. Rakesh,
Please lodge your complaint with the Bank by sending a message “UNHAPPY” from your mobile to 8008202020 number which would reach the “Happy Room” of SBI’s respective Local Head Office. An executive of the Bank would then call you back on your mobile phone. He would listen to your grivances and record the complaint. After understanding the nature of the problem he would take up the matter with respective branch/office for resolution.
Admin
Dear sir
i am the account holder of SBI . my savings a/c no 10433524734, ticketno AT31695088243 reg on 7th june 2012, after 4days i got message ‘complaint is closed in the system’ but till now not set in my transaction. so please urgent solve my problem.
Dear Lakhinana,
Please take up the matter with the branch at their official mail id as such details like tickets no., their issues etc . are not available on public domain. reagrds,
Admin
Subject- Complaint Against , against mislead information given by SBI while giving credit card.
Sir/Madam,
I have been issued platinum card bearing number 4377486574312060 by your bank. When your representive came to get signed the form he clearly said that there will be no fees charged for this for one year. When I received card and checked my bill, more than 3000 has been charged as annual fees. It was surprised to me and I made a complaint immediately vide no 0111470027585 dated 26/5/2012 . I have been making repeated complaint but somebody calls from banks and promisse to look into the matter but unfortunately no action has been taken from last one month. I feel now that SBI also adopting cheating to customer. I request you to look into the matter otherwise I have no option other than surrender my card. I have paid amount because of a employ of government of India and I do not want to be a part of a wrong thing.
It is ones requested to return my money excess deposited by me.
Kindly do the needful & oblige me personally otherwise i will have no alternate but to close my credit card from ur bank cursing for non co-operative attitude for general public. I have made complaint but no reply received from your complain cell.
Thanks
A.K.Sinha
297 (SFS) Pragati Apartment,
Pkt-3, Paschim Puri,
New Delhi- 110063
Phone no- 25215822
Mob no- 9899044393
Dear Mr. Sinha,
Please lodge your complaint in writing to the respective SBI branch as well as to the SBI Cards and Payment Services Pvt. Ltd. If they do not respond properly surrender your credit card. Further I would request you to lodge your complaint with the Bank by sending a message “UNHAPPY” from your mobile to 8008202020 number which would reach the “Happy Room” of SBI’s respective Local Head Office. An executive of the Bank would then call you back on your mobile phone. He would listen to your grievances and record the complaint. After understanding the nature of the problem he would take up the matter with respective branch/office for resolution. regards,
Admin
Dear Sir
I am Ritesh Kumar and I have current account in the name of our Firm called Anushka Infosys Pvt Ltd at City Branch Saharsa District. State Bihar.
Today I send my employee for NEFT, at bank my procedure is about to start my cheqe is in Que (Q number is 134317) but the Branch Manger stop the transaction return back my employee after that I called up the manager and query regarding why my transaction is stop. He said in Localy we couldn’t do NEFT then I ask is there any rules regarding NEFT we couldn’t do NEFT locally then he said me Just Close your account I don’t have time to waste.
I am very unhappy for his behaviour, we are also provide service in different segment but never use such kind of language to the customer.
Because of stoping this transaction I loose my goodwill and money also. Who will be the responsible for this?
Kindly do the justice
Dear Mr. Ritesh,
All the branches of SBI are authorised to send transactions through RTGS/NEFT. However, some branches opened for specific purposes are exempted by the bank for doing non-home transactions. We request you to to lodge your complaint with the Bank by sending a message “UNHAPPY” from your mobile to 8008202020 number which would reach the “Happy Room” of SBI’s respective Local Head Office. An executive of the Bank would then call you back on your mobile phone. He would listen to your grievances and record the complaint. After understanding the nature of the problem he would take up the matter with respective branch/office for resolution. regards,
Admin
Complain regarding payment of pension ( Branch – Harmu Housing Colony,
Ranchi , Branch Code – 6951)
Dear Sir
my complain is related with the payment of my pension. i have
submitted all the documents in feb. 2012 in the branch. but from last
six months the amount of pension are not credited in my account.i got
the information from the branch that all the pension related works is
carried form Patna.
I request you to plz inform me about the reason of this dealy.
Regards
Nand Kumar Prasadvv
dear sir,
Today(29/06/2012) I go to your alambagh lucknow branch for deposit of 7000 rs but cashier says go to eko center and we deposit only above 10000 sir i want to told you depositor of 10000 rs is special for your bank if this type of activity done by your side in future bank going shut down position because your employ’s attitude is not good why bank says our bank is cbs facility so take necessary action
Dear Mr. Jagdish,
Please meet the Branch head and explain him your difficulty. He will definetely listen to your grievances and will try to resolve your problem. If the problem is not resolved at their level, then you can meet the higher authorities or can send your complaint in writing. regards,
Admin
From
R.L.Rajkumar BE MBA
19-6-12
35, Lourdhu Nagar West Street
K.Pudur, Madurai – 625 007 Mobile: 9344101017
To
The Branch Manager
SBI, Tallakulam
Dear Sir,
Sub: SB a/c closed – Return of Pass book
Ref: SB A/C No. No. 01190022870
My letter dt 18-4-12 requesting closure
At the time of submitting above letter I asked for the return of Pass book. But your manager informed that the old pass book would not be returned.
My auditor wants the book. So I gave a letter requesting for the return of old pass book last month.
The book could not be located in your office. The manager left for coffee. After waiting for an hour I left leaving a letter on the manager’s table requesting to send the old PB by post. No action was taken.
After waiting for a month I met again your manager last fortnight who told me to come another day so that he could give me an account statement. This shows the customer friendly attitude of your managers towards senior citizens!
Please be advised that I, at 70 can not be making many trips to your office where there is no parking space for my car and I have to cross the road risking my life.
As I have visited the bank 3 times spending Rs.300 every time I request you to send the old pass book by courier to my above address at an early date.
Kindly acknowledge receipt of this letter and advise action taken.
Thanking you,
Yours sincerely,
R.L.Rajkumar
Dear Shri Rajkumar,
As per the system old passbooks are marked as “Account closed” and cut into half in order to prevent misutilization of the same. I failed to understand why your auditor need the old passbook. If he wants to see the entries in the account an account statement can serve the same purpose. Being a senior citizen bank can issue you the “account statement” at 50% of the applicable charges or can waive the charges as a matter of courtesy. Ask for the account statement and in case of denial send a message “UNHAPPY” from your mobile to 8008202020 number which would reach the “Happy Room” of SBI’s respective Local Head Office. An executive of the Bank would then call you back on your mobile phone. He would listen to your grievances and record the complaint. After understanding the nature of the problem he would take up the matter with respective branch/office for resolution. regards,
Admin
THE HEAD OF DEPT.
STATE BANK OF INDIA
AHMEDABAD
SUB :-I DON’T WITHDRAW AND 3000 AMOUNT LESS IN MY ACCOUNT AT BARODA HDFC ATM (2348)
DEAR SIR
MY ACCOUNT IN YOUR (ASHRAM ROAD) BRANCH.
NUMBER:-30012598923
THE TRANSACTION DATED 04/04/2012 RS 3000/- AT BARODA HDFC BRANCH.I DONT GO BARODA ON THAT DAY BECAUSE ON THAT DAY MY GRANDSON’S BIRTHDAY.SO I CONFIRM I AM NOT AT BARODA.
I COMPLAIN WHEN I UNDERSTOOD THE WRONG ENTRY I COMPLAIN BY PHONE ON 19/06/2012 TICKET NO:-AT429252156
BUT IT ANSWER 23/06/2012 COMPLAIN CLOSED IN THE SYSTEM TO GET THE DETAILS PLS CONTACT THE BRANCH.
WHEN I WENT BRANCH THE OFFICER SAYS IT CANNOT POSSIBLE.HE DONT HEAR ME.
I ATTACH COMPLAIN FILE
I WANT VIDEO FOOTAGE FOR MENTIONED TRANSACTION.
SO I REQUEST YOU TO SOLVE MY PROBLEM AS EARLY AS POSSIBLE
WITH BEST REGARDS
SURESHKUMAR NATVARLAL THAKER 9879525174
Dear Mr. Dhiren,
Please send the copy of complaint addressed to SBI to HDFC bank also requested them to send the CCTV footage of the transaction to their home branch of SBI. Please also check up with HDFC bank and ask them whether any transaction has been done on the fateful day. If you have any refernece with HDFC bank he can be of much help to you. Please relodge the copmplaint and keep on following it up with them. regrds,
Admin
Dear Sir,
I need help for u , since my wife is pregnant so i need money , in my account 43000/- i keep balance but bank now its telling that is kept for high interest for me , i dont want this fecelity pl cancel this , this is all done by bank only without my information ,
thanks
Manjunath
Pl find the below mail
dgm.customer@sbi.co.in
12:47 PM (21 hours ago)
to bangalore, sbi.00814, me
LHO BANGALORE
PLEASE RESPOND QUICKLY TO THE CUSTOMER , AND ENDORSE A COPY OF THE REPLY TO CORPORATE CENTRE.
Regards,
Deputy General Manager (Cutomer Service)
Customer Service Department
Corporate Centre,4 th Floor
Mumbai.400021
022-22029456 Fax 022-22742431
—– Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE MUMBAI/CORP/SBI/SBG on 07/03/2012 12:52 PM —–
From: “Central Express Packers & Movers”
To: dgm.customer@sbi.co.in
Cc: bangalore
Date: 07/03/2012 12:44 PM
Subject: Re: Fw: CC-1340904663786: Customer Complaint Response from SBI.co.in
Dear Sir,
Kindly help me to cancel this facility ,because of my wife pregnant so i need money this time , this facitily actived without my information , pl cancel today itself
CC to Bangalore Branch
Thanks
Manjunath
On Tue, Jul 3, 2012 at 12:19 PM, wrote:
Dear Sir ,
Your account is a Corporate Salary Package account. Presently, there is a balance of Rs.43237 in your account , of which Rs.43000 is kept as a deposit for earning higher interest for you . This will automatically break up and credited back to your account , when you withdraw through a cheque or thro ATM. You may also request your Branch to cancel this facility.
Regards,
Deputy General Manager (Cutomer Service)
Customer Service Department
Corporate Centre,4 th Floor
Mumbai.400021
022-22029456 Fax 022-22742431
—– Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE MUMBAI/CORP/SBI/SBG on 07/03/2012 12:16 PM —–
From: “Central Express Packers & Movers”
To: bangalore
Cc: sbi.00814@sbi.co.in, cmr2.auban@sbi.co.in, complaints@sbi.co.in, dgm.customer@sbi.co.in, chairmansbi.customer@sbi.co
Date: 07/03/2012 09:29 AM
Subject: Re: FW: CC-1340904663786: Customer Complaint Response from SBI.co.in
Dear Sir,
Pl confirm Me status , i need most urgent
Thn
Manjunath
On Tue, Jul 3, 2012 at 9:33 AM, Central Express Packers & Movers wrote:
On Mon, Jul 2, 2012 at 11:47 AM, Central Express Packers & Movers wrote:
Dear Sir,
I need Cash for Hospital Exp, it is most urgent use for me so pl clear the issue imm’ly ,
Thanks
Kadur Manjunath
On Fri, Jun 29, 2012 at 5:23 PM, bangalore wrote:
ಭಾರತೀಯ ಸ್ಟೇಟ್ ಬ್ಯಾಂಕ್
भारतीय स्टेट बैंक
State Bank of India
ಬೆಂಗಳೂರು ಗ್ರಾಹಕ ಸಹಾಯ ವಿಭಾಗ, ಬೆಂಗಳೂರು –560 001.
एलएचओ, हेल्पलाइन,बैंग़ॅळलूरु – 560 001.
LH0 HELPLINE, BANGALORE.- 560 001
E-mail:bangalore@sbi.co.in Toll free No. 1800-425-8002 Fax no. (080) 25943125
Dear Sir/Madam,
Please find appended a mail / complaint – request received and request you to arrange for redressal under advise to us.
Dear Customer,
We acknowlede the receipt of your mail and we have forwarded your mail / complaint – request to the concerned authority / official for resolve the issue / redressal at their end.
We regret for the inconvenience caused to you.
You may visit http://www.sbi.co.infor the details of SBI products.
Thanking you,
MANAGER
To: bangalore@sbi.co.in
Cc: complaints.homepage@sbi.co.in
Subject: CC-1340904663786: Customer Complaint Response from SBI.co.in
FEEDBACK RECEIVED FROM CUSTOMER COMPLAINT
Please receive details of form submitted by internet user on the SBI web site .
Complaint Ticket Number : CC-1340904663786
Name : Kadur Manjunath
bangalore
Account Number: 31681533454
Branch Name: city branch
Email : cepm.bng@gmail.com
Phone No : 08050782847
Mobile No : 8123142676
Product : Savings Bank
Current Account
Complaint : Account Related – ,Others
Message : Dear Sir, I got EPF ammount in my account , but account balance is showing nil , mod account 43000&- pl confirm me thanks Kadur Manjunath, 08050782847
Dear Mr. Manjunath,
While going the email correspondence, I have observed that you are maintaining a SB account with SBI under Corporate Salary Package (CSP). CSP has an embedded facility by which amount above an specified limit is automatically converted into MODS (Multi Option Deposit) which earns higher rate of interest than the normal SB account. Whenever the customer withdraws the money through cheque/withdrawal slip or ATM, the required amount is paid to the customer by breaking the partial/full amount from MODS without any human intervention. Thus the account holder not only earns higher rate of interest but also gets full liquidity of his funds.
You are insisting for MOD amount to be credited back to your SB account when it is already there and at your disposal. DGM, Customer Service of SBI, vide his email message dated 03-07-2012 has clearly replied to you that “This MOD amount will automatically break up and credited back to your account, when you withdraw through a cheque or thro ATM”. I fail to understand why you are writing again and again to cancel the facility. If you really donot want this facility in future please write specifically to the branch to convert your CSP account to nomal SB account. With the conversion of CSP account to normal SB account all the facilities/ concessions available to you as a priveleged CSP account holder will also stand withdrawn.
Please avoid sending/publishing such correspondence on the web, instead give a brief/gist of the issue and seek resolution. regards.
Admin
Subject- Complaint Against , Branch Manager, Branch code 000118 JHUMARI TELAIYA, KODERMA JHRAKHNAD, towards Negligence & Careless Attitude.
Sir,
Undersigned is an account holder(S/ac no 11439583129) with ur bank hereby request to intervene in my case as Branch Manager and bank officials of ur BRANCH CODE 000118 r not at all co-operating with me. On 05/03/2012 there was an unauthorized deduction of Rs. 1500 from my a/c. After that i met the branch manager he gave me a contact no. to contact MR. KUNDU 9431140875. When i called to mr. kundu then he became angry on me and replied contact to your branch manager. And also my a/c balance is showing in negative 9500 (Rs.-9500). My home is about 25 km from the bank so please solve it.
Therefore i request you to solve my problem as early as possible.
your faithfully
kuldeep kumar
a/c 11439583129
SBI 000118 JHUMRI TELAIYA KODERMA
mo. 9905304499
kuldeep080226@gmail.com
Dear Mr. Kuldeep,
We took up the matter with SBI authorities who have advised that there is no debit entry of Rs.1500 in your account on 05-03-2012 as stated by you. Further you account is showing a credit balance (balance amount not advised by SBI) as on date. your statement is not matching with the facts given by SBI authorities. Please verify and advise again. regards,
Admin
i forgot my details of internetbanking of sbi.i complained to them,but no response to give a new password.they r asking for old password details.but i forgot ti.what can i do now?
Dear Sunil,
You have forgotten the details of internet banking of sbi so instead of requesting the branch for username/duplicate password you are complaining them, it is not fair. Now if you remember the username the following steps are required.
go to https:/www.onlinesbi.com
Click on login written near Personal banking
Click on continue to login – A login page will appear
Click trouble logining in
A multi-option window having single line display will appear.
choose forgot my password and click next step
Give you username and click go
A ticket number will be generated
and form for duplicate password will also appear.
(you can also obtain the from the internet banking site, from branch and from the undernoted link)
http://thebankingbible.com/sbi-forms-226
Please fill in that form and mention the ticket number.
The branch will issue you the duplicate passowrd.
If you have forgotten the username also. Please visit the branch. provide the details to the branch. An officer designated at the branch will advise you the username.
regards,
Admin
Dear Sir,
I am trying take loan for education for b.sc nursing , i need help for taking loan from palini sbi branch , since i can give all documents for education loan , pl give some important tips for my edu loan ,
My details as below
Name – Kavita Kumari
Education – Bsc nursing ( need loan for my further education )
College Name – Birla Nursing Collage of Palani
Contact no – as below mail att
All details paste below
Thanks
Kavita Kumari
FEEDBACK RECEIVED FROM CUSTOMER COMPLAINT
Please receive details of form submitted by internet user on the SBI web site .
Complaint Ticket Number : CC-1341393255091
Name : Kavita Kumari
vpo-Chandgothi,Tel – Rajgarh,Dist-Churu,Pin Code – 331305
Account Number:
Branch Name:
Email : jhabarpackers@gmail.com
Phone No : 7795634253
Mobile No : 9460192653
Product : Others (Please give details below)
Complaint : Loans – Others (Please specify details)
Message : Dear Sir, I want to Know about my education loan <&br<&br>&>& Self Detail'&'&s as below<&br<&br>&>& Name – Kavita Kumari( phusically Handicapped )<&br<&br>&>& Education Loan Applying for – BSC Nurseing<&br<&br>&>& Loan Amt – 4 lakh or as per bank offer<&br<&br>&>& Document Details Ready For Submiting<&br<&br>&>& I will identity proof,age proof,address proof,guarantor one govt employee he is working in CRPF,income documents,collage admin letter with fee details<&br<&br>&>& <&br<&br>&>& pl confirm me which is nearest sbi bank can i apply loan <&br<&br>&>&
Dear Ms. Kavita,
Please advise us your query specifically. regards,
Admin
Dear Sir ,
I am handicapped girl belong to SC caste , i need help from bank , since i want to study further , So kindly advice me how i will get loan for SBI Bank Pilani , Same i request u to advice Pilani Branch to provide me loan for Education . i wll submit all document after your reply …………
Thanks
Kavita Kumari
Dear Ms. Kavita,
Undernoted documents are required from you for taking Education Loan for admission to nursing course in India:
1. Copies of class X onwards, all mark sheets/certificates.
2. If there is any gap in passing years, reasons for gap should be advised and there should not be compartment in any of the degree course.
3. Proof of admission to the proposed course and total cost of project.
4. Photocopy of Residence Proof of Applicant/Co-applicant and Guarantor (gurantor not required in case of loan upto Rs. 4 lacs).
5. Photocopies of ID Proof of Applicant/Co-applicant and Guarantor
6. Latest Passport Size photographs of Applicant/Co-applicant and Guarantor.
7. A/c Statement for last six months where salary/income is being credited (in case of co-applicant/ guarantor)
8. All documents enclosed with the proposal must be signed by Applicant/Co-applicant and Guarantor.
9. Latest Salary Slip Showing all deductions and copies of ITR for the two years of co-applicant/guarantor duly acknowledgment by income tax authorities.
10. In case of loan amount is more than Rs 4.00 lacs and up to Rs 7.50 lacs, one third party guarantee good for the loan amount is required. Copies of Proof of worth of guarantor along with personal assets and liabilities statement duly attested by Notary Public is also required.
11. Affidavit undertaking from the applicant mentioning that no loan has been taken from any Financial Institution for the same purpose.
12. Any other document as required by the Bank.
13. If the project cost covers laptop, vehicle etc. (vehicle max upto Rs. 50,000/-), their quotations should also be submitted.
Being a girl you will get rebate of 0.50% in the card rate.
Please contact the nearest branch or sales team officials or the branch where you want to take loan. Definitely they will help you is granting the loan. reagrds,
Admin
Dear Sir,
Today i gone to SBI Pilani Branch Regarding Edu Loan , As per your eariler reply from u . and shown all required ducument’s for loan,
But Your Bank Manager Mr . Suresh Chander , Pilani Branch Manager his telling that we provide loan for BITS only , Other College student are not eligible …. Means How i can get help for my futher studies Really i request u pl help me for loan ……. i am provideing guarantor also , he is working in CRPF from 2 year ….. i am humble request u to help an handicapped girl like me …. which there is no help from other side .
Thanks
Kavita Kumari
Dear MS. Kavita,
First of all let me make you clear that we are not representing SBI or any other bank. We are only facilitating you as per your request and hence donot address as “your bank manager”. Secondly you are frequently writing I m a handicapped girl. This way you are making yourself week. Pl. come out of this shell and help yourself though we are there to help you. Thirdly you are restricting yourself only to SBI, when there are many branches of other banks at pilani. Sometimes there are restrictions for campus branches (if sbi is located in BITS campus and it is a captive branch), though I m not sure. So you may try other nearby branch of the sbi or any other bank as this scheme of education loan is available with all the banks. regards,
Admin
Dear Sir,
I would like to inform u that (sbi is Not located in BITS campus ),Here this is not a problem sir . your bank manager is not responding with us . since we r providing all proper documents also, we r happy to take loan from india’s largest bank in india like ( STATE BANK OF INDIA ), There is any problem in Document mean’s they can suggest us for provide that same . for this your bank manager should check all the document . but he not looking to verify documents aslo . now what i want to do
we have two branch near to our city 1. Pilani & Rajgarh ………… Pl confirm me in which branch i can get loan …….
Any new customer comes to bank for any reason.Bank Staff want to responce to them .. But pilani Branch Manager is not responding and also not speaking & verifying the real matter & document …so please provide me some information now which step i would want to go ?
I want waiting for your reply for my next step which i want take future action
i really help for my loan seation………………… in any Branch of SBI.Really now my heart is telling that after this my reply my peroblem will slove & get loan form sbi bank ….India largest bank …..
your faithfully customer
Thank
Kavita Kumari
Dear Ms. kavita,
I think either you have not read my reply completely or ignoring the contents mentioned thereat. You are again addressing us as “your branch Manager”. Here I would only advise you to talk to the senior / controlling / higher authorities of Pilani branch so that they may help you in the matter. regards.
Admin
sir,
i am student of B.tech 3rd year n ai applied for educational loan n the branch manger of rajganj reffused my application form.please help me out otherwise once again an educated person will be called an uneducated person…….
Dear Mr. Vivek,
Please advise the reason of rejection advised by the Branch Manager. Further I am not able to understand “how once again an educated person will be called an uneducated person…….?” please clarify. regards…
Admin
The reason for rejecting my form was that my father was having loan in other bank i.e bank of india .and about this ” once again an educated person will be called an uneducated person” if bank will not help me i have to quit my studies.
Dear Vivek,
The reason of rejection assigned by SBI is not a valid reason to reject your application. Either they have not properly conveyed the same or their might be some other reason to reject. Any way you should take up the matter again with the branch/ their higher authorities. you can also take up the matter with other branches of the sbi/ other banks.
I am really disappointed to read your tagline “once again an educated person will be called an uneducated person if bank will not help me i have to quit my studies”. I am really pondering “whether Today’s youth lacking in the direction.”There are ample opportunities /avenues available for eduction loan today. There might be other branches of SBI / other banks in the city to whom you could have contacted and sought help. The Bank of India from whom your father has taken the loan could have given you the education loan. Even you could raise money from your father/ relatives/ friends. You could have even thought of doing part-time job to help yourself. There are millions of students to whom such loan facility is not available due to lack of knowledge/ security/ repaying capacity etc. but most of them are still continuing their studies. Only one branch has denied you to provide the loan facility and you have made your own tagline, shows utter lack of confidence in you. If you donot have the confidence what’s the use of becoming the educated person then and if you have the confidence then you need not to study even to become an educated person. It will be better if you study some motivational books or take some motivational training or be in the company of self-motivated persons to boost you self-confidence and positive thinking. regards,
Admin
thank you sir…..
Sir,
My pension account No. is 11081612780 with your Bank in Neelam Chowk, Faridabad. I had applied for ATM card thrice but the data is not processed and the I do not get the card. Last time, about 17 days ago in the third attempt I rushed to Faridabd even though I am a handicapped person and again submitted my papers to get the same. Today when I enquired on your toll free no. they informed me that it is in process. I do not know the reason why there is so much delay. I request you to please intervene in the matter and instruct the concerned persons to expedite it so that I again dont have to rush there.
Dear Mr. Anil,
Please lodge your complaint with the Bank by sending a message “UNHAPPY” from your mobile to 8008202020 number which would reach the “Happy Room” of SBI’s respective Local Head Office. An executive of the Bank would then call you back on your mobile phone. He would listen to your grievances and record the complaint. After understanding the nature of the problem he would take up the matter with respective branch/office for resolution.
Admin
sorry sir hame english nahi aati hai sir 48 hrs matlab kya hota hai barbigha 02914 main mera ac hai main branch gayi to branch ko hal bahut hi badttar thi staff aur public main yudh jaisa mahaul tha phir police ko bulana pada phir main pata kiya to pata chala branch manager pichle 3month se nahi hai sirf 5staff se branch open hota hai sayad scale 3 branch hai scale 3 matlab kya hota hai hame nahi malum kya is chig se managment ko koi matlab nahi hota hai ya phir sbi mai a/c khulba kar log koi gunah kiya hai
Dear Rashmi,
Lagta hai aap kisi film ke show ki tarah aakhon dekha haal suna rahi ho. Par isse aap ko kya pareshani hui hai ye hame nahi pata chala. Agar aap saaf 2 batayege to hum aap ko koi rasta sujhhayege. regards,
Admin
sir mujhe sms banking chalu kabani hai
Dear Rashmi,
pl. niche diye gaye link se “Request for SMS facility” form download kare n use bhar kar branch me de deve n uski ek copy branch se acknowledgement karva le. Branch wale aap ko sms facility de denge. Agar phir bhi kaam nahi hota to likhe.
http://thebankingbible.com/sbi-forms-226
regards.
Admin
Dear Sir,
I have to inform that i have require 3 months bank statement from the branch of Barkakana (Jharkhand) Branch Code -5989,and Branch manager name Mr.Ajay Kumar.but thing is there he is not suppose to give bank statement to any customer,it is the customer right to provide the bank statement but he is asking money for the bank statement.what is this if ur staff will do this type of thing you can think wt will happen in the future.
it’s very urgent plz short out my problem and plz arrange bank satement for me.
plz take action .
warm& regards
Renu
Sir,
i want information about edu loan…. i am get loan from present year… i want to section full loan amt for my courses , which i paid 1st 2 years also ..because of i have taken barring from other for high interest rate.. pl help in this case for loan section for full course duration ….
provide me any rule is there to take full loan …..any solution also
thanks
Rohit
Mr Rohit,
Its depending on branch manager…. Pl be request with them only
Thanks
Manjunath
Dear Sir,
I was holding a SBI credit card during the period
from year 2002 to 2004. During these transaction years I had
made several payments and finally decided to close the accounts.
Accordingly, On 30/11/2004, I was allowed to close my credit card
accounts for a one time full settlement
which was promptly paid and fully settled by me dated 10/12/2004 .
After a gap of 6 (six) years I had received a SBI credit card statement
from your bank vide statement dated 17/09/2010.
This evening one gentleman claiming himself to be a Warrant Officer
on behalf of SBI Bank has called me from his telephone number 91-7200586543
and threatened me to meet him and settle the dues and that he would
solve the issue for me. He was quite abusive in his language and would not
listen to my part of relating the facts of the case.
This is not the first time that this has occurred to me. Some person claiming
to be calling me on behalf of SBI Bank using abusive language and threats
has happened even before on two occasions. I have lodged the same complaint
to you on these two occasions earlier.
These dues are also reflected in the CIBIL records for no fault of mine.
An exorbitant amount of is shown as due / written off in my account
whereas, it is supposed to be NIL.
Hence, it is requested to update my payment details in your system
and issue me a No-Due-Certificate This lapse from your side has affected my
credit worthiness and credit score with CIBIL.
It is also requested to direct me the details as to whom to contact for resolving my issue.
sola crispina
Dear Sir,
It is undoudtedly true that SBI has improved a lot on customer care services. Inspite of that in some area you should have continued the earlier system like acknoledgement of acceptance of non SBI Cheques. In this regard I have a very bad experience with Asansol Branch. Last year I deposited a cheque in drop box along with a filled up form. In later course the bank misplaced that. Bank did not help me instead, I was told that the cheque was not dropped. I have to manage a duplicate cheque and I could able to resubmit after a long day. To get a receipt I decided today to deposit my cheque issued by HDFC bank to any counter and accordingly, I asked the staff attending counter no 20 to accept that. But she refused to accept. I then went to clearence cell for depositing the same and again I refused. I expressed my earlier experience to the other staffs of clearence cell, but no result came out. I have no faith on drop box and come back. How an important document could be left only on blind faith. The amount was quite a large and I have to pay interest if I could not able to encash that.
Regards
Gautam Kumar Ray
Dear Gautam,
As per internal circular of SBI and RBI instructions, drop box facility is not a replacement of manuals receipt and acknowledgement. if the customer insists for the receipt / acknowledgement of the cheque, some officials (not counter clerks) at the branch are authorised to receive the same and give proper acknowledgement. Officials at the clearing cell are not supposed to receive any cheque and give acknowledgement. In case this happen again you must go to the Branch head and explain the position, he will definitely help you. regards.
Admin
To
The Chief Manager,
State Bank of India,
CPPC, I Block, Jankipuram,
Lucknow,
Uttar Pradesh-226021
Sub: Regarding Payment of pension arear to Sh. Ramayan A/c No. 10760654261.
Sir,
In reference to the subject cited above I want to draw your kind attention about my previous letter dated 19-3-2012 point no. 3 in which it was clearly mention that difference of the enhance pension w.e.f. 1-1-2006 as recommended by the 6th Pay Commission has not been paid to may father Sh. Ramayan s/o Sh. Gharbharan Saving bearing A/c No. 10760654261 Branch Cod 1146 with PPO No. 2294/NDMC dated 31-1-1999
But I am sorry to say that either you have not seen my letter properly or seen in very hurry, that’s why you had given your remarks on the body of my letter as Branch manager Bhatni that “Position is correct. The pensioner is getting correct pension. Please advice the pensioner( photocopy enclosed).
It is also pertinent to mention that I had never mention in my letter that my father is not getting correct pension.
Therefore, again my humble request to you to kindly look in to the mater sympathetically and make arrangement for the payment of pension arrear i.e. difference of normal pension and enhanced pension from 1-1-2006. As my father has not drawn the enhanced pension w.e.f. 1-1-2006 as recommended by the 6th Pay Commission.
Yours faithfully
(PRAHLAD)
C-1094, Nand Nikunj,
Ghaziabad (UP)
Mob. No. 09350139083
Copy to :-
1.The Manager, State bank of India, Bhatni, Bazar, Distt. Deoria, Uttar Pradesh with request to kindly send the necessary record ( Due Drawn Statement as on 1-1-2006 to till may father has not drawn enhance pension as per your record) to Chief Manager, CPPC , SBI, Jankipuram , Lucknow for further action.
2. Chairman State Bank of India, through online.
Dear sir,
My a/c no. is 11439583129 in sbi jhumri telaiya branch, dist. koderma, jharkhand. BRANCH CODE 000118. i have Rs. 1500 in my a/c 03 march 2012. My a/c balance has gone to negative(-RS.9411). I want to know how my balance Rs. 1500 becames -Rs.9411. i have gone to bank a lot of time but the problem has not been solved .
Due to that i faced so many problems from the last 5 months. please solve my problem so that i will continue the use of my a/c.
KULDEEP KUMAR
Respected sir,
Through this letter I would like to draw your attention to the
pathetic condition of my education loan.
I’m a 2nd year medical student in a foriegn medical university. I
study in Lugansk State Medical University,Lugansk,Ukraine, which is
approved by Medical Council of India. I have been trying for
educational loan in my near by SBI branch Kanjirapuzha,Palakkad for
the past one year. I have submitted all my certificates and other
assets for an educational loan of amount below 20 Lakhs Indian Rupees.
Last year when i visited they ask me for the MCI Eligibility
Certificate of study,and told me that more than the assets for an
education loan of medical student the Eligibility Certificate from MCI
is more important.I applied for Eligibility Certificate on 15th
September 2011 and after processing of 8 months I received the
Certificate on 24th may 2012. This year when i went SBI and submitted
all my Certificates,documents and assets they refused my application
for education loan with a reason that the path to my property is a
ghat road. Is it a valuable reason for not providing an educational
loan for a student?
What i must do in this critical situation ? Because I started my
professional course with the hope of getting this educational loan and
booked my flight ticket on 12th august 2012 for my departure. I’m from
a middle class family and this is the only source for my fees.
I hope you will consider about my education loan and take an action in
favor of me for my studies.
Yours faithfully,
Blessy Thomas,
Manchirayil House,
Palakkayam,
Palakkad DT,
Kerala.
Dear Blessy,
When you had applied for eligibility certificate, you should have simultaneously taken up the matter with the bank/ bank’s advocate for a Title Investigation report. The defect in the title could have come to your/ bank’s notice in time and could have got time to remove the defects or if not feasible, could have arranged for alternate property. Now the time is too short for you to arrange for the alternate property. It will be better if you talk to bank’s advocate who investigated the title or other empanelled advocate of the bank so that they may help. Alternatively you can think of providing other security or think of reducing the loan amount to below Rs.7.50 lacs and provide suitable third party guarantee. regards,
Admin
Dear sir
I am so very annoyed with sbi staff at mini Secretariat branch kurukshetra.i needed my account statement for last 3 months for foreign visa.i went to a staff member and she said go to next counter he will give you.i waited for half hour as employee was not sitting on next counter.when he came back i asked for the same and i was shocked because he said this is not my job.ask from previous counter to the same lady who sent me to him.i was so annoyed with this misbehavior and when i went back to that lady she said i do not have time for this. branch code 6615.
Dear Deepak,
When you did not like the behaviour/ attitude of the counter officials, and you were annoyed, you should have taken up the matter with the BM or any other senior officials at the branch. The statement can be made available to you on a nominal payment. Please immediately send an email to the branch at sbi.06615@sbi.co.in and also take up the matter with the Branch head. regards.
Admin
Sir,
I m retired w.e.f.31/12/2011 frm Defence Acctts Department headed By pr.C D A S C PUNE as per PPO NoC/DAD/16632/2011 and drawing pension frm S.B.I.LalBunglow Branch Jamnagar 361001 (Gujrat) a sum of Rs.63758/- was 2 be paid as on 01/07/2012 after expiry of six month,which is not yet credited in my accounts,I appoach many times and they replies the order has not come from Gandhinagar S B I branch Gandhinagar,as they mintains pensionary Accounts of central govt employee.I request u now 2 be helpful in my case 2 avoid financial hardship in retirement life.Anticipating an early action please.Suresh chandra Dhirajlal joshi S.B.A/c No30915769190…..SBI LalBunglow Br.Jamnagar(Gujrat)…..
Suresh joshi
Dear Concern,
Wosrt experience.
Please note that on 18/03/2012, opened an account in your bank (SBI -Account number – 32242629344, Name : Lekha.V). However, till date we haven’t received the ATM. Also, we are taking regular follow up with my branch and post office. Post office officials replied till date they haven’t received and branch manager wants to help but don’t know how to help.
Please help .
Branch : SECTOR 20 KOPARKHAIRANE BRANCH
Account number : 00000032242629344
Relation with account holder : Husband
Contact Number-7738574247
Dear Sir,
If the BM really wanted to help you, he could have seen from the internal system
i) whether the proper request for ATM card has made in the system. If not, relodging the request.
ii) If, yes whether ATM card has been despatched.
iii) If yes, what is the Speed post number.
iv) proper tracking of despatch of the ATM card from the website of post office through the speed post number.
v) He could have also checked whether ATM Pin of the same has been received at the branch.
Had he tracked the above he could have come to the conclusion and had the remedial measures.
Alternatively he could have taken up the matter with ATM Deptt/ Alternate channel deptt at the head office / corporate centre and had sought their help.
Please take up the matter with the branch head once again and ask the proofs of follow up action taken by him.
regards,
Admin
Dear Sir,
As I account Holder of sbi gaur branch wants to make an RTGS from my account to one of the account of lucknow, SBI only but the branch manager to refused to give this service giving excuse that this service is not available in this branch. Also on previous instances he has refused to provide different services saying that other works are in process that system is over loaded.
please take this complaint seriously and take strict action as i have faced many problems due to inefficient service provided by the branch.
thanking you
yours faithfully
Awneesh Kumar Singh
9369816181
Dear Awneesh,
All the branches of SBI are enabled for RTGS/ NEFT facility. Though a few specilaised branches are exempted from doing non-home transactions. Further RTGS/ NEFT facility is allowed for inter bank transactions and not for intra-bank transactions. If your transaction is inter-bank you must take up the matter with the branch once again or if they still refuse take up the matter with their higher authorities. regards,
Admin